Delivery

Absolution ships to all EU countries (except the Netherlands) and worldwide, except Afghanistan, Algeria, Morocco, Russia, and Turkey.

Shipping fees depend on the delivery method chosen and will be displayed before order confirmation.

After order confirmation and payment validation, products will be delivered via the chosen method (Colissimo with or without signature) to the indicated address. Delivery will be made within a maximum of 30 days. If delayed beyond 30 days, you may cancel the order and request a refund.

Tracking information will be sent by email. Customs duties and taxes are the buyer’s responsibility.

Upon delivery, the customer must verify the order. Any discrepancies must be reported the same day or by the first business day after delivery.

For lost or damaged products during transport, the customer must notify the carrier immediately.

Returns / Withdrawal
Under French Consumer Code (articles L221-18 and following), you have 14 days from receipt to withdraw without justification.

Products must be returned in original condition (sealed, intact packaging) with the invoice and any gifts/samples. Return shipping costs are your responsibility.

Absolution will refund the order amount, excluding initial delivery fees, within 14 days of receiving the return.

Opened, damaged, incomplete, or unsealed items cannot be accepted for hygiene and safety reasons. Used face or body accessories cannot be returned.

To return an order, contact us through this form.