How can we help?

What are the shipping options?

Mainland France — Free shipping on orders over €90 in collection points

• Collection point delivery with Chrono Relais: €4.95 — 2–3 business days
• Home delivery with UPS / Colissimo: €6.95 — 2–3 business days
• Express home delivery with Chronopost: €12.25 — 1–2 business days

Chrono Relais collection point delivery is not available in Corsica.

French Overseas Territories — Free shipping on orders over €200

• Home delivery with Colissimo: €12.25 — 5–8 business days

Europe — Free shipping on orders over €140

For Germany, Belgium, Luxembourg, Italy, Spain (excluding the Balearic Islands, Melilla, Ceuta, Las Palmas and Tenerife) and Portugal:

• Home delivery with UPS / DPD: €12.25 — 3–5 business days

For other EU destinations, as well as the Balearic Islands, Melilla, Ceuta, Las Palmas, Tenerife and the United Kingdom:

• Home delivery with UPS: €14.95 — 3–8 business days

Switzerland — Free shipping on orders over €200

• Home delivery with DPD: €14.95 — 3–5 business days

Monaco — Free shipping on orders over €140

• Home delivery with Colissimo: €6.95 — 3–5 business days
• Express home delivery with Chronopost: €12.25 — 1–2 business days

International — Free shipping on orders over €350

• USA, Canada, Australia and New Zealand: home delivery with UPS — €29 for orders under €350 — 5–7 business days
• Asia: home delivery with UPS — €38 for orders under €350 — 5–7 business days

Shipping options and rates vary depending on the destination country and order value. The available options for your order will be displayed at checkout.

Depending on your country of residence, customs duties and taxes may apply upon delivery. These costs are the responsibility of the recipient.

Orders are prepared and dispatched within 24 hours, excluding weekends and public holidays. Delivery times are estimates provided by the carriers and may vary. Once your order has been dispatched, you will receive a tracking link by email.

If your delivery is delayed or you experience any issue with your order, please contact us at contact@absolution.me.

All our delivery options are available on our shipping page.

We ship to all European Union countries, except the Netherlands, as well as to most countries worldwide.

Shipping rates and free-shipping thresholds vary depending on the destination country. Free shipping is available on orders over €90 in mainland France, €140 in Europe, €200 in the French Overseas Territories and Switzerland, and €350 for eligible international destinations.

Depending on your country of residence, customs duties and taxes may apply upon delivery. These costs are the responsibility of the recipient.

Depending on your country of residence, customs duties and taxes may apply upon delivery and are the responsibility of the recipient. The amount varies from one country to another and depends on the total value of your order. We are therefore unable to anticipate these charges or provide an estimate of their amount.

First, please check with your neighbours or building concierge, as carriers may occasionally leave parcels with them. If your parcel is still missing, please contact us via our contact form. We will get back to you as soon as possible to find a solution and open an investigation with the carrier.

Depending on the delivery method selected, you have a different amount of time to collect your parcel:

Post Office (France)*: 15 calendar days from the day after the delivery notice was issued.

Chrono Shop2Shop (France)*: 7 calendar days.

If you were unable to collect your parcel within the allotted time, it will be returned to us. We will then issue a refund for your order, excluding the original shipping costs.

*These timeframes are provided by the carriers. Absolution cannot be held responsible for any changes to these collection periods.

If delivery is not possible (incorrect address, recipient unavailable at the time of delivery, etc.), your parcel may be taken to the nearest post office. The information will be available through your tracking link.

If you are not at home when the delivery is attempted, the postal carrier may leave a delivery notice in your letterbox or by email. This notice will allow you to reschedule the delivery at a time that is convenient for you.

If your parcel has unfortunately been damaged during transit, please refuse the delivery so that it can be returned to us.

If you selected a delivery method without signature and only noticed the damage after the parcel had been delivered, please contact us via our contact form. We will ask you to provide photos of the parcel and the damaged products, so please do not throw them away.

We will get back to you as soon as possible with a replacement or compensation solution.

In accordance with applicable consumer law, you have 14 working days from the date of receipt to return your order at your own expense and in its original condition (products and packaging must be intact). Any damaged or opened product cannot be refunded.

For hygiene reasons, facial and body accessories (Gua Sha, Stylet, Roller and Brush) cannot be returned or exchanged.

If you wish to return your order, please contact us via our contact form.

If you purchased a product through our website and would find it easier to return it to our physical store, you can do so.

Please submit your withdrawal request online and wait for confirmation from our team before returning the product.

For hygiene reasons, used products and facial and body accessories (Gua Sha, Stylet, Roller and Brush) cannot be returned or exchanged.

If you purchased a product from one of our retailers, please contact the relevant point of sale directly to find out about their return policy.

If you wish to exchange an item, you have 14 days to return it, by filling this form. Only intact and unopened products will be accepted, and return shipping costs are your responsibility.

For hygiene reasons, facial and body accessories (Gua Sha, Stylet, Roller and Brush) cannot be returned or exchanged.

Once your order has been confirmed, you will receive a confirmation email with your order number. You can also find your order in the “Your orders” section of your account.

If you have not received a confirmation email but your payment has been processed, please contact us so that we can check your order history.

With each order, we offer you 6 samples to discover even more products! They are carefully selected by the Absolution team and the selection changes approximately every two months.

Your order will be shipped within 24 hours of being placed, excluding weekends and public holidays. Once your order has been dispatched, you will receive an email containing a tracking link.

Delivery times provided on our website are indicative, and Absolution cannot be held responsible for carrier delays.

Once your order has been shipped, you will receive a tracking link allowing you to follow your parcel.

You can also find your tracking link in the “Your orders” section of your account.

Please contact us as soon as possible via our contact form.

If your parcel has not yet been collected by the carrier, we may be able to update the delivery address. Otherwise, we will need to wait for your parcel to be returned to us before either reshipping it to a new address or issuing a refund.

If your order has not yet been shipped, please contact us as soon as possible via our contact form so that we can cancel your order and issue a refund.

If your order has already been shipped, you will need to submit a withdrawal request and return your parcel at your own expense.

To create your customer account, click on the person icon in the top right-hand corner of the website. Enter your email address and follow the steps to create your account.

If you are trying to log in and an error message appears, first check that your email address has been entered correctly. You may also not have an account yet, in which case you can simply create one.

If you are still having trouble, please contact our customer service team.

We'll get back to you as soon as possible, Monday to Friday.

Since 1 October 2025, you no longer need a password to log in to your Absolution account. It has been replaced by a one-time code sent by email.

This makes your data more secure while also avoiding the hassle of forgetting your password.

You can save one or more delivery addresses in the “Your addresses” section of your customer account. You can edit or delete them at any time.

To follow our journey and stay up to date with our latest news and offers, you can subscribe to our newsletter using the sign-up box at the bottom left of our website.

You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any of our newsletters.

Looking to treat someone special? The Absolution Gift Card is valid for one year across our entire online store and can be used in multiple transactions. You can print it at home or choose a sending date, and your recipient will receive an email on the chosen day.

Please note: Gift Cards are only valid online and cannot be used in-store or with our resellers. Minimum amount: €50.

Understanding your skin's moods starts with identifying its current condition and needs. For a personalised routine tailored to your skin, take our skin diagnostic to assess your skin and discover your personalised routine in just 3 minutes.

Depending on your skin's mood, discover your ideal Mix & Match and learn to respond to its changing needs.

Almost all of our skincare products contain essential oils, but in very low concentrations (approximately 0.02%), in accordance with strict cosmetic regulations. Please note that Le Masque Riche Réconfortant, Le Multicorrecteur, La Poudre and PAX Oil do not contain essential oils. PAX Oil contains a rosemary extract, but this is not an essential oil.

The use of essential oils requires particular caution during pregnancy, especially in a domestic setting. Risks are mainly associated with high-dose exposure, such as applying essential oils undiluted to the skin, ingesting them or prolonged inhalation, where excessive exposure can occur. Certain essential oils may cause adverse effects if used incorrectly.

In cosmetics, concentrations are very low and exposure is generally limited, which considerably reduces potential risks.

That said, we believe in being transparent: scientific data on the use of essential oils during pregnancy remain limited, particularly regarding their direct effects on the foetus. Available studies do not allow us to draw definitive conclusions about their safety.

Some essential oils have shown interesting properties, particularly in relation to stress or nausea, but the available data are insufficient to guarantee complete safety, especially during the first trimester, which is a key stage of embryonic development.

As a precautionary measure, it is generally recommended to avoid essential oils during the first trimester and to limit their use thereafter.

If you have any concerns, you may choose to use very minimalist formulas or single-ingredient products during this period.

If you experience a reaction after using one of our products, please take photos of the affected area and contact us via our contact form. This will allow us to file a cosmetovigilance report and advise you on the next steps.

Our products have never been tested on animals, since our creation in 2009.

Animal testing for cosmetics has been prohibited in the European Union since 2013, for both organic and conventional brands. This is established by European regulations, which apply to all cosmetics brands operating within the European Union.

All our skincare products are certified organic, and a large part of our range is vegan.

The only animal-derived ingredients you may find in our formulas are honey, royal jelly, propolis and beeswax, which we use for their remarkable properties.

All our skincare products should be stored in a dry place at room temperature.

The recommended period of use after opening is indicated on the back of each product by the open-jar symbol. The number displayed indicates the recommended number of months of use after opening.

We are unable to send free samples separately. However, we offer 6 samples with every order, so you can discover even more of our products.

We also offer travel sizes and sets, allowing you to experience the texture, sensoriality and efficacy of our formulas before committing to the full-size products.

From your first order, you are automatically enrolled in our loyalty program.

For every €1 spent, you earn 1 loyalty point. From 100 points, you can enjoy a €5 discount on your order.

Your points are valid for life as long as they are not converted.

Once turned into a voucher, they are valid for 6 months.

Go to the “Loyalty” section of your customer account, then to “How to use your points?”.

Depending on your balance, you can exchange your points for vouchers ranging from €5 to €20.

A unique code will be generated: simply apply it at checkout.

You can earn points by completing different missions: joining the WhatsApp club, following us on Instagram and TikTok, leaving a review…

You can find all available missions directly on this page.

Loyalty points can only be used on the Absolution website and at our Paris 10 store to purchase products. They cannot be exchanged for cash or transferred to a bank account.

No, loyalty points are personal and linked to your email address; they cannot be transferred.

Share your referral link via email, WhatsApp, Messenger or X.

Your referral will receive €10 off their first order of €50 or more, valid for 7 days.

You will then receive a €10 voucher to use on your next order, with no minimum spend, valid for 60 days.

To refer a friend, you must have already placed at least one Absolution order. The referred friend must be a new customer.

The referrer reward is valid for 60 days. The referred friend’s code is valid for 7 days.

The referrer reward can be accumulated with other referral rewards (for example, if you refer 3 friends, you can use €30 off your next order).

However, it cannot be combined with other promotional codes (influencer, newsletter, birthday, etc.).

The referred friend’s discount cannot be combined with any other code.

Yes, as long as these people have never placed an order with Absolution, the referral is valid.

To prevent misuse, we apply a limit of 3 referrals per email per day.